Frequently Asked Questions
What types of snacks do you offer?
At japansnacks.co.uk, we offer a delightful selection of authentic Japanese snacks. Our range includes popular items like the Taste of Japan Mystery Snack Boxes which contain both sweet and savoury items and unique Mini KitKat assortments, perfect for those looking to explore new flavours and textures from Japan.
How can I place an order?
Placing an order is simple. Just browse our selection of snacks, add your favourites to your cart, and proceed to checkout. You’ll be guided through the payment process, and soon you’ll be on your way to enjoying your Japanese treats!
What is your return policy?
For non-food items, we have a 7-day return policy. If you receive an item that is defective or damaged, please contact us immediately. Unfortunately, due to the nature of some of our products, we cannot accept returns of food items.
How long does shipping take?
Shipping times within the UK will take 2-4 days depending on the delivery service you have selected. The delivery time excludes processing times.
How long until my order is dispatched?
We aim to process your order as quickly as possible, so you can enjoy your snacks without delay. If you place an order on a Friday or a weekend, this will be processed the following business day. We process orders on a first come, first served basis. During busy period, processing your order can take between 3-5 days, otherwise, it is 2-3 business working days.
Can I track my order?
Yes, you can track your order. Once your order has been dispatched, you will receive a confirmation email with tracking information. You can also manage your delivery preferences via the Royal Mail website using your tracking number.
Do you ship internationally?
Currently, we primarily ship within the UK. However, we are exploring options to expand our shipping capabilities. Stay tuned for updates on international shipping in the future!
What should I do if I received the wrong item?
If you receive the wrong item, please contact us right away at hello@japansnacks.co.uk, and we will work to resolve the issue as quickly as possible.
How can I contact customer service?
If you have any questions or need assistance, feel free to reach out to us at hello@japansnacks.co.uk. We’re here to help and ensure you have a wonderful snacking experience!